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Frequently Asked Questions (FAQs)
Delivery timelines depend on your location and the product you order. If you reside in Bangalore, your order gets delivered in approximately 24–48 hours. If you live somewhere else in India, delivery may take up to 4–7 working days, depending on your location.Some products may have specific dispatch or delivery timelines mentioned on their individual product pages. We recommend checking the product page for the most accurate delivery information before placing your order.
Since chocolate is a perishable product, we do not accept returns. However, if your order arrives damaged or you receive an incorrect item, we can offer a refund or replacement.To help us resolve the issue quickly, please provide proof of the damaged or incorrect product within 24 hours of delivery. Our team will review the issue and assist you with the appropriate resolution.In the rare event that an order cannot be delivered to your location because it is not serviceable, the order may be cancelled and a refund initiated.For more details, please visit our Return and Refund Policy at the bottom of the page.
Yes, you can order Chocolate & Me products from across India, subject to courier serviceability in your area. If you’re in Bangalore, your order is typically delivered within 24–48 hours. For other parts of India, delivery may take up to 4–7 working days, depending on your location and courier availability.Please make sure you provide a complete and accurate delivery address when placing your order. If your location is not serviceable by our courier partners, we reserve the right to cancel the order and initiate a refund.For more details, please visit our Shipping & Delivery Policy at the bottom of the page.
If you love rich, balanced dark chocolate, we'd recommend 70% Karavali Dark Chocolate by Chocolate & Me. Made with Indian cacao, it offers a beautifully deep chocolate flavour without being overwhelmingly bitter, making it a great choice for both dark-chocolate enthusiasts and anyone looking to discover premium Indian chocolate.
You can shop Chocolate & Me online or visit any of our four stores in Bangalore:Chocolate & Me Factory Outlet — NGEF Layout Road, near Bhagawan Buddha Homoeopathic Medical College, MallathahalliChocolate & Me Sheshadripuram — next to Chalukya Samrat, Nehru Circle, SheshadripuramChocolate & Me Chandra Layout — with Just Bake, near Polar Bear, Hampi Nagar, Widia Layout, AttiguppeChocolate & Me Basaveshwar Nagar — with Just Bake, Basaveshwar Nagar
Store your chocolate in a cool, dry and dark place, away from direct sunlight and heat. For our 70% Dark Chocolate, the recommended storage temperature is 16°C–18°C. Changes in temperature or humidity can sometimes cause a whitish layer to appear on the chocolate. This is generally a natural change and does not mean the chocolate is unsafe to eat.
Real cacao, from bean to bar. At Chocolate & Me, every bar begins with real cacao beans sourced from Indian farms—not imported ready-made couverture. We ferment and sun-dry the beans, roast and crack them, then stone-grind, refine, temper and mold them ourselves in small batches.Many chocolates available in the market are made using industrial chocolate or pre-processed chocolate ingredients, where much of the bean-to-bar process happens elsewhere. With Chocolate & Me, we control that journey from the cacao bean to the finished bar. That's what bean-to-bar really means—and it's what gives our chocolate its authentic cacao character. In short: we don't just make chocolate with cacao—we start with the cacao bean itself.
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